Privacy Policy

How we use and share information

We use information for purposes connected with operating, securing and improving Ruby Fortune Casino and providing services to players. The type of information used and the reason for using it will depend on the circumstances and your relationship with the website.

• Creating, maintaining and administering a player account.
• Processing account activity, payments and other requested transactions.
• Confirming identity, age and eligibility where checks are required.
• Conducting security, anti-fraud, anti-money-laundering and account protection checks.
• Meeting legal, regulatory, compliance, reporting and record-keeping obligations.
• Providing customer support, responding to questions and resolving complaints or disputes.
• Detecting, investigating and preventing unauthorised access, cheating, abuse, technical attacks and other harmful activity.
• Maintaining, testing and improving the website, platform features and user experience.
• Sending service messages about an account, transactions, security, policy updates or important operational matters.
• Sending marketing communications where permitted and where you have provided consent or marketing is otherwise allowed by applicable requirements.

Some information may be combined from different sources to help keep records accurate, identify unusual activity and protect the integrity of the platform. We aim to use information that is relevant to the purpose for which it is collected and to limit access to people and service providers who need it for legitimate business, security, support or compliance reasons.

Sharing information with service providers

Information may be shared with carefully selected service providers that help operate the website and its services. These providers may support payment processing, identity and verification checks, fraud prevention, technology, hosting, customer support, communications, security and analytics. They are expected to handle information for authorised purposes and in accordance with appropriate confidentiality and security arrangements.

Information may also be disclosed where reasonably necessary to comply with legal or official requests, protect players or the website, investigate suspected wrongdoing, enforce applicable terms, or establish, exercise or defend legal rights. If a business or part of its operations changes ownership or structure, information may be transferred as part of that change, subject to appropriate handling.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights in relation to the personal information held about you. These rights can be subject to verification, legal exceptions, technical limitations and obligations to keep certain records. We may need to confirm your identity before responding to a request, particularly where the request involves account or verification information.

To exercise your privacy rights or ask a question about the handling of your information, contact support@rubyfortunecasino.best. In your message, explain the request clearly and provide enough information for us to locate the relevant account. Do not send passwords, full payment card numbers or unnecessary identity documents by email.

• Access: You may ask for confirmation about whether we hold information about you and request a copy or explanation of relevant information, subject to applicable limits.
• Correction: You may ask us to correct information that is inaccurate, incomplete or out of date. Some account details may need to be updated through account settings or verified by support.
• Deletion: You may ask us to delete information where there is no continuing lawful or operational reason to retain it. Deletion may not be possible where records must be kept for a period required by law or are needed for security, dispute or compliance purposes.
• Withdrawing marketing consent: You may withdraw consent to marketing communications at any time by using an available unsubscribe option or by contacting support@rubyfortunecasino.best. Withdrawing marketing consent will not usually affect essential service or security messages.

We aim to review and respond to valid privacy requests within a reasonable time. If a request is complex, requires further verification or cannot be completed because information must be retained or disclosed, we will explain the position where appropriate. You may also have the right to raise a privacy concern with the relevant privacy authority or seek another available remedy.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The updated version will be made available on this page, together with its effective date where appropriate. Players should review the policy periodically. Continuing to use the website after an update may indicate acceptance of the revised information practices, to the extent permitted by law.