Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit, register with or use Ruby Fortune Casino. By accessing the website, opening an account or using any available gambling service, you agree to comply with these terms and any additional rules displayed for particular games, promotions or services.

Ruby Fortune Casino holds licences from the Malta Gaming Authority and the Kahnawake Gaming Commission (licence number 00892, issued 16 February 2022), with eCOGRA certification for independent game fairness audits.

1. General conditions and account requirements

These Terms & Conditions form an agreement between you and Ruby Fortune Casino concerning your use of the website and any associated services. Please read them carefully before registering or playing. If you do not agree with any part of these terms, you should not access the website or use its services.

The website is intended only for people who are legally permitted to access online gambling services in their location. You are responsible for checking the laws that apply to you before using the website. Ruby Fortune Casino does not represent that the website or its services are suitable or available in every jurisdiction.

You must meet the minimum legal gambling age that applies in your location. Age, identity and location checks may be carried out before, during or after registration. Ruby Fortune Casino may refuse access, suspend an account or cancel activity where age, identity, location or eligibility cannot be satisfactorily verified.

You must provide accurate, current and complete information when opening an account and must update that information if it changes. You must not register under another person’s name, create an account for someone else or allow another person to use your account. You are responsible for keeping your login details secure and for activity carried out through your account.

Account security and fair use

Use only one personal account unless Ruby Fortune Casino has expressly approved another arrangement.
Do not share your password, payment details or account access with another person.
Notify Ruby Fortune Casino promptly if you believe that your account has been accessed without permission.
Do not use the website for unlawful activity, fraud, money laundering or any other prohibited purpose.
Do not interfere with the website, games, software, security features or another player’s use of the services.
Do not use automated software, bots, scripts or other tools intended to obtain an unfair advantage.
Do not attempt to bypass account, location, identity or responsible gambling restrictions.

You are responsible for reviewing the current version of these terms. Ruby Fortune Casino may amend, replace or update them when necessary, including to reflect changes to services, technology, legal requirements or operating practices. Updated terms will apply from the date they are made available unless a different commencement date is stated. Continued use of the website after an update may indicate acceptance of the revised terms.

2. Deposits, wagers, withdrawals and promotions

Only payment methods made available on the website may be used. You must use a payment method held in your own name or otherwise authorised for your use. Ruby Fortune Casino may carry out checks relating to payment ownership, account activity and the source of funds where appropriate. A transaction may be delayed, declined, reversed or restricted if it cannot be verified or appears inconsistent with these terms.

You should deposit only money that you can afford to lose. Deposits are intended for entertainment and gambling use, not as a savings facility or investment. You should check the amount and destination of every transaction before confirming it. Available transaction methods, processing requirements and any applicable conditions may vary and will be shown where relevant.

You are responsible for ensuring that the information entered during a deposit or withdrawal is correct. A withdrawal may require identity verification or additional information before it can be processed. Ruby Fortune Casino may return funds using an appropriate method linked to the original deposit or another method permitted under its procedures.

Game outcomes are determined by the applicable game rules and the systems used to operate the service. You should review the rules, pay tables and displayed conditions before placing a wager. Once a wager has been accepted, it generally cannot be changed or cancelled except where the applicable game rules or service procedures allow it.

If there is an obvious error in a game, account balance, transaction or displayed result, Ruby Fortune Casino may correct the error and take reasonable steps to restore the position that would have applied without the error. This may include cancelling an affected wager or adjusting a balance. Where a technical issue affects a game, the relevant game rules and applicable procedures will apply.

Promotions and bonuses

Promotions, bonuses and promotional offers may be subject to separate terms. Those terms may explain eligibility, expiry, qualifying activity, wagering requirements, maximum values, excluded games, withdrawal conditions and other restrictions. You should read the specific offer terms before accepting or using a promotion.

Ruby Fortune Casino may limit, refuse, change or withdraw a promotion where permitted by its terms. A promotion may be removed if it has been obtained through error, misuse, multiple accounts, collusion, suspicious activity or a breach of the applicable conditions. Unless clearly stated otherwise, promotional funds cannot be treated as cash and may not be withdrawable until all relevant requirements have been met.

3. Responsible gambling, privacy and compliance

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and avoid gambling with money needed for household expenses, bills or other commitments. Do not chase losses, borrow money to gamble or play when you are upset, tired or under the influence of alcohol or other substances.

Tools and support options may be available to help you manage your gambling. These may include deposit or spending controls, time reminders, activity reviews, temporary breaks, account restrictions or self-exclusion. The options available and the way they operate may be explained on the responsible gambling pages or within your account.

If you believe gambling is becoming difficult to control, stop playing and seek support from an appropriate Australian gambling help service or qualified professional. If you request self-exclusion or another restriction, follow the instructions provided and do not attempt to avoid the restriction by opening another account or using another person’s account.

Ruby Fortune Casino may monitor account activity and apply responsible gambling measures where concerns arise. It may contact you, request information, restrict services or suspend an account as part of its responsible gambling, identity, fraud, financial crime or compliance procedures.

Personal information is handled in accordance with the applicable privacy notice and relevant Australian privacy requirements. Information may be collected to provide services, process transactions, verify identity and age, prevent fraud, meet legal obligations, manage risk, improve the website and communicate with you. You should read the privacy information to understand how personal data may be collected, used, stored and shared.

You agree to provide reasonable information and assistance when required for verification, security, responsible gambling or compliance purposes. Failure to provide requested information may result in a delay, restriction, suspension or closure of an account, subject to applicable requirements.

4. Suspension, liability and complaints

Ruby Fortune Casino may suspend, restrict or close an account where it considers this necessary or appropriate, including if you breach these terms, provide inaccurate information, misuse a promotion, engage in suspicious or unlawful activity, fail verification, create multiple accounts or access the website from a restricted location. Any action will be taken subject to applicable law and relevant procedures.

If an account is closed, you must not attempt to reopen it or create a new account without permission. Any remaining balance will be dealt with in accordance with the applicable procedures, after taking account of outstanding transactions, verification requirements, relevant promotional conditions and any amount that may be owed.

The website and services may occasionally be unavailable because of maintenance, technical problems, communications failures, third-party services or circumstances beyond reasonable control. Ruby Fortune Casino does not guarantee that the website will always be uninterrupted, error-free or available on every device or connection.

To the extent permitted by law, Ruby Fortune Casino is not responsible for losses caused by your failure to protect account details, incorrect information supplied by you, unauthorised access resulting from your actions, interruptions outside reasonable control or your misuse of the website. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Questions and complaints

If you have a question, transaction concern or complaint, use the customer support channel made available on the website. Provide enough information for the matter to be reviewed, including your account details where appropriate, relevant dates and a clear description of the issue. Do not send passwords or unnecessary sensitive information.

Complaints will be reviewed in accordance with the applicable internal process. You may be asked for further information or documents, and the outcome may depend on verification, transaction records, game data and the relevant terms. If you remain dissatisfied, information about any further review or external options may be provided where applicable.

These terms are intended to operate consistently with applicable Australian law. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms, together with any applicable game, promotion, privacy and responsible gambling information, represent the conditions governing your use of the services.