Betting Rules

These Betting Rules explain the general conditions that apply when you place bets or participate in games through Ruby Fortune Casino. They are intended to help players understand how bets are accepted, recorded, settled and reviewed. Please read these rules together with the applicable game rules, the site’s Terms and Conditions, Privacy Policy and Responsible Gambling information before using the service.

Ruby Fortune Casino holds licences from the Malta Gaming Authority and the Kahnawake Gaming Commission (licence number 00892, issued 16 February 2022), with eCOGRA certification for independent game fairness audits.

General betting conditions

By placing a bet with Ruby Fortune Casino, you confirm that you are legally permitted to use online gambling services in your location and that the information associated with your account is accurate and current. You must use your own account, keep your login details secure and follow all applicable account, payment and identity-verification requirements. Ruby Fortune Casino may refuse, suspend or review activity where required by law, regulation, security procedures or the site’s general terms.

A bet is generally considered placed when it has been submitted through the website or application and accepted by the system. A bet that has not been accepted, or that remains incomplete because of a connection, payment or technical issue, should not be treated as confirmed. Players should check the confirmation, transaction history or bet record before assuming that a wager has been successfully placed.

You are responsible for checking the details of each bet before confirming it. This includes the game, market, selection, stake, odds or displayed return, where applicable. Once accepted, a bet will normally remain subject to the rules that applied at the time it was placed. A bet may not be changed or withdrawn simply because the player later changes their mind, unless a specific product feature or applicable rule allows this.

Only one player should use an individual account.
Players must not use another person’s account or payment method without proper authorisation.
Players must not attempt to bypass account, location, age or identity checks.
Bets must be placed for personal entertainment and not for unlawful, fraudulent or misleading purposes.
Players should retain their own records of deposits, bets, withdrawals and account communications.

Ruby Fortune Casino may apply reasonable account, stake, transaction or access restrictions. Any applicable limits or conditions will be shown on the relevant product, account or transaction screen where possible. A limit does not guarantee that a bet will be accepted, and the maximum amount that may be won can depend on the product, the bet type and the applicable terms.

Game rules, outcomes and settlement

Each game or betting product may have its own rules. These can explain the available selections, minimum and maximum stakes, qualifying events, result criteria, settlement method, void conditions and any special features. The rules displayed for the relevant game should be read before betting, as they form part of the conditions applying to that activity.

Outcomes are determined using the process applicable to the relevant product. For casino games, this may involve a random number generator or another approved game system. For event-based betting, settlement may depend on an official result, a result source or the occurrence of a specified outcome. Where a result is changed after initial publication, the applicable product rules will determine whether and how the bet is reviewed.

Unless the relevant game rules state otherwise, a winning bet is settled according to the displayed odds, prize calculation or return shown when the bet was accepted. A losing bet is settled with no return of the stake. A void or cancelled bet is generally returned or adjusted in accordance with the applicable rules. Promotional credits, bonus funds or other restricted balances may be subject to additional conditions and may not be treated in the same way as cash balances.

Casino games

For casino games, the result shown by the game is normally final once the round has been completed and recorded. Players should not refresh, close or leave a game before the result and account update are visible where the connection permits. If a game is interrupted, the round may be completed or reviewed using the available game and transaction records. Any correction will be handled under the applicable game rules and general terms.

Event and market betting

Where betting relates to an event, settlement depends on the market description and the result used for that market. Different markets may use different definitions, including scheduled time, official time, completed event, participant status or qualifying result. A market may be void if an event is abandoned, postponed, materially changed or does not meet the stated conditions. Players should review the individual market rules before placing a bet.

A result may be delayed while information is checked or verified.
A bet may be reviewed if an official result is corrected or withdrawn.
A market may be settled as void where its conditions cannot be fairly applied.
Where a market is not covered by a specific rule, Ruby Fortune Casino may use a fair and reasonable settlement approach consistent with the product and general terms.

Errors, interruptions and account reviews

Technical, display, communication or administrative errors can occasionally affect a betting service. Examples may include an incorrect price, duplicated bet, incorrect result, delayed update, missing game information or an error in the calculation of a return. Where an obvious or material error is identified, Ruby Fortune Casino may correct the record, cancel the affected bet, recalculate the outcome or take another action permitted by the applicable rules.

A player must not knowingly take advantage of an error. If you believe that a bet, balance or result is incorrect, stop using the affected feature and report the issue through the available support or account channel. Any correction should be made fairly and may require a review of account, game, payment and system records.

If a connection is interrupted after a bet is submitted, the bet may still have been accepted. Players should check their account history rather than submitting the same bet repeatedly. Repeated submissions may create more than one accepted bet. If a game or transaction appears to be incomplete, allow the system time to update and then review the relevant record.

Ruby Fortune Casino may conduct checks relating to identity, age, location, payment ownership, source of funds, account security, responsible gambling or suspected misuse. During a review, access to some services or transactions may be restricted. Players may be asked to provide information or documents that are reasonably required for the review. Failure to provide requested information may affect account access or the processing of related transactions.

Check the bet or transaction history for the affected activity.
Do not attempt to create duplicate accounts or repeat a disputed transaction.
Keep any relevant confirmation, screenshot or reference information.
Use the available support channel to raise the issue clearly and promptly.
Follow any verification or review instructions provided for the account.

Fair play, withdrawals and responsible betting

Fair play is a condition of using Ruby Fortune Casino. Players must not use software, devices, methods or conduct intended to manipulate a game, interfere with the service, obtain an unfair advantage or conceal the true identity of an account holder. Suspected collusion, fraud, chargeback abuse, money laundering, multiple-account activity or other prohibited conduct may result in an investigation and action under the site’s terms and applicable requirements.

Withdrawals and winnings may be subject to account verification, payment checks and other conditions stated in the applicable terms. A request may be delayed while information is reviewed or where a payment method must be confirmed. Players should use payment methods held in their own name and should ensure that account information is accurate. The exact processing arrangements, available methods and any applicable limits may vary and should be checked within the account or payment section.

Gambling should be treated as entertainment, not as a way to make money or recover financial losses. Set a budget before you play and only use funds that you can afford to lose. Consider setting deposit, wager, loss or session limits where those tools are available. Take regular breaks, avoid gambling when upset or under the influence of alcohol or other substances, and do not chase losses by increasing stakes.

Only gamble with money set aside for entertainment.
Keep track of the time and money spent on gambling.
Never borrow money or sell possessions to fund gambling.
Do not gamble to escape personal or financial problems.
Use account restrictions, time-outs or self-exclusion options if gambling is becoming difficult to control.
Seek independent support if gambling is causing stress, conflict or financial harm.

If you have a question about a bet, result, account record or rule, review the relevant game information and the general Terms and Conditions first. You may then contact Ruby Fortune Casino through the support options made available on the website. These Betting Rules are general information and do not replace the specific rules shown for an individual game or the legal requirements that apply to your use of the service in Australia.